Since the question is relatively broad, it may be helpful to create an example scenario to make it more specific. Hiring managers may ask this question to understand how you would handle an important invoice dispute on the job. For example, a supplier may send its client an invoice that charges it for the wrong delivery or overcharges it. What steps would you take to solve an invoice dispute?ĭisputes over invoices often occur for reasons besides duplicate payments. Related: What Is an Invoice? Definition and Purpose 3. If repeat payments occurred frequently, I would ensure that we had a dedicated employee checking and approving all invoices before payment." In my past positions, this has been sufficient to resolve the issue. Next, I would contact the vendor to notify them of the double payment and request that they either apply credit to our account or issue a refund. If you have encountered this situation before, it may be helpful to describe how you resolved it.Įxample answer: "If I discovered that my company made a repeat payment, I would start by reviewing the company's transactions to verify. You can begin your answer by briefly describing each step of the process for contacting the collector and obtaining a refund. When you answer, it's often beneficial to describe specific steps to demonstrate your confidence and expertise. Interviewers may ask this question to test your knowledge of common invoice dispute procedures and to understand how you might perform if hired. Resolving these situations is often an important task for billing specialists. In some cases, a company may pay a bill more than once, causing it to lose important revenue. What would you do if your employer paid an invoice twice? In my past positions, I have used this process for every invoice to ensure that my employer didn't incur any unnecessary costs." 2. After completing these steps, I would schedule a payment to the vendor. Finally, I would check with the staff members who placed and received the orders to ensure that everything arrived as ordered. Next, I would compare the dates on the invoice with past invoices to ensure that there weren't any repeated charges. You can then explain why the process is important and what benefits it can provide to the company.Įxample answer: "I would begin the approval process by comparing the invoice with the company's order details and receipt records. Start by listing the specific steps that you would take to check the accuracy of an invoice before clearing it for payment. When answering this question, consider providing enough detail to demonstrate your expertise while keeping your answer brief. Interviewers may ask this question to test your knowledge of the billing cycle and your ability to work in the company's interest. It can ensure that companies don't overpay or make duplicate payments. What would you do before approving an invoice for payment?Įnsuring the accuracy of invoices is often an important skill for billing specialists. Here are eight invoice dispute interview questions, including tips on answering them and sample answers to help you develop your own: 1. Related: What Is Invoice Processing? (With Instructions and Tips) 8 invoice dispute interview questions with sample answers In this article, we list eight common questions about invoice disputes, describe why interviewers might ask them, give tips on how to answer them and provide sample answers to help you develop your own. If you're applying for a position as a billing specialist or accountant, it may be beneficial to explore some of the invoice dispute questions you might encounter in an interview. Many hiring managers ask questions about invoice disputing when interviewing candidates for these positions to ensure they understand how to check for discrepancies on bills and invoices. Invoice disputing is often an important skill for employees who work as billing specialists or in accounts payable.
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